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Once you submit the form, someone from Etsy will reach out to you to schedule a time for your call. You will need to provide your name, email address, and phone number, as well as a brief description of your issue. Request a call back from Etsy customer support The link to request a call back can be found here: If you have a question or issue that you need help with, you can fill out a form on the Etsy website and request a call back from a customer service representative. The “request a call back” feature on Etsy is another way to get in touch with Etsy customer support. If you’d rather speak to someone on the phone at Etsy HQ, there are ways you can get in touch with Etsy support by phone using the numbers below:Īs you can see, these numbers are unfortunately only available in certain countries, so if you are an Etsy seller that resides outside of the US, UK or Australia you’ll want to instead try to get your question answered via Live Chat or by requesting a call back (both explained below)Ĭustomer support hours for Etsy phone support are generally Monday-Friday from 9am to 5pm EST. It tends to be a bit tricky to find the direct phone numbers for Etsy Customer Support as they prefer for you to use their self service support and help options. The current average response time will also appear to give you an idea of when to expect an answer. If this still doesn’t answer your question, you can click the I still need help option from here option, which will take you to a form to email Etsy support.

Most of these options will then funnel you into the relevant help article from the Etsy Knowledge Base that addresses the concern or issue you are experiencing.įor example, clicking on the Finances and Billing option and selecting Payment Account Reserve will give you information about this topic.

The next page that appears asks you to classify your question into one of their available categories: Etsy sellers should choose the “Selling on Etsy” option at this point. The Help Center leads you through a wizard type approach, asking you if you are a buyer or a seller. If you can’t find what you’re looking for using the general knowledge base search, Etsy also has a Help Center where you can browse articles by category.

For example, if you enter “How do I set up my shop?” you’ll see a link to a help article that walks you through the process step-by-step. You’ll likely find an answer in the results if you enter a keyword or phrase related to your question. Etsy Knowledge BaseĪs a first option, Etsy provides a reasonably well stocked knowledge base area, which can be found here: We will cover all the different ways you can reach out to them, as well as provide some tips on making the process go more smoothly. In this blog post, we will provide the ultimate guide to getting in touch with Etsy customer support. This can be for a variety of reasons, such as when you have a question about an order, or when there is a problem with one of your listings. If you are a seller on Etsy, you will need to get in touch with customer support at some point.

Show contact information for etsy conversations